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Our Verification Process
Every care home on GetCareIndia is personally visited, inspected, and verified by our team. We don't rely on automated checks or self-reporting - we physically visit every facility to ensure they meet our quality standards.
Our Promise to You
If a care home displays our verified badge, we've personally been there, inspected it, and approved it. No exceptions.
Our 5-Step Verification Process
Comprehensive evaluation ensuring quality, safety, and care excellence
Documentation Review
Before we even visit, we conduct a thorough review of all legal and operational documents:
Required Documents:
- ✓ Valid facility operating license
- ✓ Business registration certificates
- ✓ Staff qualification documents
- ✓ Insurance coverage proof
- ✓ Fire safety certifications
- ✓ Health department approvals
We Verify:
- ✓ License authenticity and validity
- ✓ Ownership and management structure
- ✓ Compliance history and records
- ✓ Any past violations or complaints
- ✓ Staff certifications and training
On-Site Facility Inspection
Our trained inspectors conduct unannounced visits to evaluate the facility comprehensively:
Physical Infrastructure:
- ✓ Building safety and accessibility
- ✓ Room size, ventilation, lighting
- ✓ Cleanliness and hygiene standards
- ✓ Emergency exits and fire safety
- ✓ Medical equipment availability
- ✓ Common areas and recreation spaces
Care Standards:
- ✓ Resident-to-staff ratios
- ✓ Medication management protocols
- ✓ Meal quality and nutrition standards
- ✓ Activity programs and engagement
- ✓ Privacy and dignity practices
- ✓ Emergency response systems
Staff Assessment & Interviews
We interview key staff members to assess competency, training, and care philosophy:
Nursing Staff: Verify credentials, assess clinical knowledge, evaluate medication management protocols and emergency response training
Management: Discuss care philosophy, staffing policies, resident admission criteria, and how they handle complaints and issues
Caregivers: Evaluate training, assess patient interaction quality, verify understanding of residents' specific needs
Support Staff: Check background verification, training in elderly care, understanding of safety and hygiene protocols
Reference & Background Checks
We gather feedback from multiple sources to verify quality and reputation:
Current Families
We speak with families currently using the facility to understand real experiences, quality of care, and satisfaction levels
Past Families
Contact families who have used the facility previously to understand long-term care quality and any issues that arose
Healthcare Partners
Speak with doctors, hospitals, and medical professionals who work with the facility to verify professional reputation
Ongoing Monitoring & Re-Inspection
Verification isn't a one-time event - we continuously monitor quality and conduct regular re-inspections:
Regular Re-Inspections:
- ✓ Annual full re-verification visits
- ✓ Bi-annual spot checks
- ✓ Unannounced inspection visits
- ✓ Post-complaint investigations
Continuous Monitoring:
- ✓ Track family reviews and feedback
- ✓ Monitor complaint patterns
- ✓ Verify license renewals
- ✓ Update inspection reports quarterly
Important: If a facility fails to maintain our standards during re-inspection or receives serious complaints, their verified badge is immediately suspended pending investigation.
Understanding Our Verification Badges
Different badges represent different levels of verification and excellence
Verified
Completed full 5-step verification process and meets all minimum standards
Criteria:
- ✓ Valid licenses and registrations
- ✓ Passed facility safety inspection
- ✓ Qualified staff verified
- ✓ Positive family references
- ✓ No serious violations
Premium Verified
Exceeds standard requirements with exceptional care quality and facilities
Additional Criteria:
- ✓ Superior staff-to-resident ratios
- ✓ Advanced medical facilities
- ✓ Exceptional family ratings (4.5+)
- ✓ Specialized care programs
- ✓ Continuous quality improvements
Featured Partner
Highest verification tier - exceptional quality, transparency, and family satisfaction
Additional Criteria:
- ✓ Consistent 5-star family ratings
- ✓ Industry-leading care standards
- ✓ Complete pricing transparency
- ✓ Innovative care programs
- ✓ Outstanding community reputation
Why Our Verification Process Works
Independent & Unbiased
Our inspectors have no financial incentive to approve facilities. We get paid the same whether we approve or reject a care home, ensuring completely unbiased evaluations.
Trained Professionals
Our verification team includes former nurses, care home administrators, and healthcare professionals who know exactly what to look for in quality care facilities.
Comprehensive Standards
We evaluate over 150 different criteria across safety, care quality, staff competency, and facility conditions - far more thorough than basic licensing requirements.
Continuous Accountability
Unlike one-time government inspections, we maintain ongoing relationships with facilities and continuously monitor quality through re-inspections and family feedback.
Only Verified Care Homes on Our Platform
Every care home you see has passed our rigorous verification process. Search with confidence knowing we've done the hard work for you.